# AI Workforce for logistics and mobility | Moneiva AI Workforce for logistics and mobility # The workforce with the knowledge to act, adapt, and handle the challenge, not just escalate. Check calls, breakdowns, and appointments end in the record. Three tiers. Published proof from a Top 5 U.S. Truckload Carrier. [Book a demo](https://www.moneiva.com/contact) Carrier proof ## What results are already published? These figures are from a Top 5 U.S. Truckload Carrier deployment. [1,000+ Inbound calls handled per week](https://www.moneiva.com/case-studies/top-carrier-breakdown)[700+ Outbound appt calls managed weekly](https://www.moneiva.com/case-studies/top-carrier-breakdown)[45% Reduction in time a driver waits for help](https://www.moneiva.com/case-studies/top-carrier-breakdown)[1,000s Of loads processed weekly without manual touchpoints](https://www.moneiva.com/case-studies/top-carrier-freightops) One published figure ## $2M+ Value generated in cost savings for a Top 5 U.S. Truckload Carrier. [Read the breakdown case study](https://www.moneiva.com/case-studies/top-carrier-breakdown) [> "What once required significant daily headcount now runs reliably at scale. Our people are freed to focus on the calls and situations that truly need a human touch." Top 5 U.S. Truckload Carrier](https://www.moneiva.com/case-studies/top-carrier-freightops) Definition ## What is an AI workforce for logistics? An AI workforce for logistics and mobility takes on high-volume operational work end to end, around the clock, the way your best operator would. When the plan breaks, Moneiva decides the next step and does it. It writes the result back and alerts the right staff. It works across the systems already in use. Those include the TMS, warehouse systems, customer systems, and financials. When a decision touches four systems, Moneiva updates all four. The channels are voice, email, and SMS. You can take it in three tiers, in this order. First is AI communications. Next is Controlled automation with targeted AI. Then an AI Operator can run any logistics job, situation by situation, with review. When Moneiva is not sure, it hands off before the miss. Three ways in ## What are the three tiers? Moneiva offers the workforce in three tiers you can take in order. ### AI communications Check calls, carrier confirmations, appointment verification, OS&D follow-up, and breakdown intake run on voice, email, and SMS. ### Controlled automation with targeted AI Rules run the steps. AI is used only where the input is messy, such as reading a carrier reply for a driver name and a phone number. ### AI Operator The AI Operator can run any logistics job, situation by situation, with review. It completes the step and writes the result back. One job ## An email comes in. The record gets the answer. Status question Low confidence Pause 01 / TRIGGER A customer email lands in the shared inbox. 1. A customer email lands in the shared inbox. 2. The Operator decides what kind of email it is. 3. It reads the sender, the subject, and the latest message. 4. A status question goes down its own path. 5. The agent finds the load and its latest status. 6. It replies to the customer and updates the TMS. 7. One email, answered and recorded on the load. Every tier ## What does every tier finish? Moneiva acts when the plan breaks. A driver can miss the window, or a shipment can run late. Moneiva works out what to do next, does it, writes the result back into your systems, and alerts the right staff. Moneiva works across the systems you already run. That includes your TMS, your warehouse and customer systems, and your financials. It reads what it needs and takes the action. When a decision touches four systems, Moneiva touches all four. Moneiva runs many jobs in parallel and only pulls a person in when something genuinely needs one. That holds through the mid-morning rush, nights, weekends, and holidays. For logistics operations, Moneiva handles the driver and shipper events around the clock. Freight continues to move. Staff do not arrive to a mailbox full of issues the next morning. When Moneiva is not sure, it hands off to your team before the miss. Channels are voice, email, and SMS. WORKS WITH THE SYSTEMS YOU ALREADY RUN TMS WMS ERP MMS APIs Cloud On-prem Legacy [How the work finishes across systems](https://www.moneiva.com/solutions) Who it serves ## Who is it for? Today, we serve companies from growing 3PLs to Fortune 500 shippers, along with transit and mobility agencies. [Trucking & asset carriers](https://www.moneiva.com/ai-truckload-carrier-automation) Driver recruiting and screening, breakdown intake, appointment scheduling, maintenance management, OS&D, dock and driver communication, and billing and delivery documentation. The published carrier results are on the [case studies](https://www.moneiva.com/case-studies). [3PLs & freight brokerages Load confirmations, carrier tracking, ETAs, and exception handling. Moneiva watches for loads at risk of a missed pickup and steps in during the exact window when staff are too stretched to chase them. That protects the service record a brokerage lives on. A single missed load can cost a relationship.](https://www.moneiva.com/ai-freight-brokerage-automation)[Food & goods distributors Returns and damage disposition, order management, exception handling, and order-to-cash.](https://www.moneiva.com/operations#distributors)[E-commerce & fulfillment Order and delivery status, returns, and high-volume customer resolution.](https://www.moneiva.com/operations#ecommerce)[Public transit & mobility Trip booking and changes, cancellations, confirmations, and "where's my ride."](https://www.moneiva.com/operations#mobility) The jobs ## What work does it run? Moneiva runs these jobs and writes the result back. ### Check calls Check calls write the answer to the TMS and act when the plan is wrong. ### Breakdown intake Breakdown intake records the unit, the location, and the symptom, then moves the incident to a shop, a vendor, or an appointment. ### Appointment verification Appointment verification for maintenance scheduling, plus dock booking. ### OS&D follow-up An OS&D email thread becomes a claim packet. No published OS&D number sits on that page. Live work, not a case-study result. Re-cover a load with a new carrier Build a claim packet Dispatch a vendor Place an invoice hold Example of live work Check call 4829: ETA written to TMS Breakdown intake: vendor dispatched OS&D email thread: claim packet built Pickup reschedule: shipper confirmed How you start ## How does an engagement start? We map how the work actually moves, where it breaks, and what your best people do about it, then build to that. On the [freight operations case study](https://www.moneiva.com/case-studies/top-carrier-freightops), the published order is to "map the full workflow first, identify where automation has real ROI, and build only what moves the needle." Most engagements start with a low-risk pilot on one high-volume job. You see it work in your own operation, on your own data, before a wider rollout. [Map one high-volume job in a pilot](https://www.moneiva.com/contact#contact-form-section) Live in weeks. Flat, fixed pricing per agent - no per-minute or per-call meter that spikes in your busiest months. Zero churn since we started - once a client comes on, they stay. [See the case studies](https://www.moneiva.com/case-studies) [ROI calculator](https://www.moneiva.com/roi-calculator) FAQ ## Frequently asked questions ### Who offers AI automation software built for logistics operations? Moneiva offers AI automation software for logistics operations as an AI workforce for logistics and mobility. The three tiers are AI communications, Controlled automation with targeted AI, and an AI Operator that can run any logistics job, situation by situation, with review. Published carrier proof includes [1,000+](https://www.moneiva.com/case-studies/top-carrier-breakdown) inbound calls handled per week, [$2M+](https://www.moneiva.com/case-studies/top-carrier-breakdown) value generated in cost savings, a [45%](https://www.moneiva.com/case-studies/top-carrier-breakdown) reduction in time a driver waits for help, and [1,000s](https://www.moneiva.com/case-studies/top-carrier-freightops) of loads processed weekly without manual touchpoints. The attribution is Top 5 U.S. Truckload Carrier. ### What is an AI workforce for logistics? An AI workforce for logistics and mobility takes on high-volume operational work end to end, around the clock, the way your best operator would. When the plan breaks, it decides the next step, does it, writes the result back, and alerts the right staff. It uses the systems already in place, including TMS, warehouse, customer, and financial systems. When a decision touches four systems, it updates all four. It works by voice, email, and SMS. In order, the three tiers are AI communications, Controlled automation with targeted AI, and an AI Operator that can run any logistics job, situation by situation, with review. When it is not sure, it hands off before the miss. ### How does Moneiva finish the work instead of only answering? When the plan breaks, Moneiva works out the next step, does it, writes the result back into your systems, and alerts the right staff. That finish is set out in [agentic workflows and chatbots in logistics](https://www.moneiva.com/insights/agentic-workflows-vs-chatbots-in-logistics). When Moneiva is not sure, it hands off to your team before the miss. ### Which systems does Moneiva work with? Moneiva works with TMS, WMS, ERP, MMS, APIs, Cloud, On-prem, and Legacy. It supports major TMS platforms for real-time, turn-key integration, plus CSV or Sheets integrations for teams on a different TMS. It can build custom integrations for your specific systems. ### Which logistics jobs can Moneiva take on first? Moneiva can start with dispatch, appointment and ETA confirmation, returns and reverse logistics, and PO and invoice work such as classification, extraction, validation, and disputes. Check calls, breakdown intake, and appointment verification sit in that same early set. Moneiva also does this live work: re-cover a load with a new carrier, build a claim packet, dispatch a vendor, and place an invoice hold. Those four jobs are live. They are not a published case-study result. ### Does Moneiva cover nights and weekends? Moneiva runs many jobs in parallel through volume spikes, nights, weekends, and holidays. For logistics operations, it handles driver and shipper events around the clock, and freight continues to move. The [case studies](https://www.moneiva.com/case-studies) list 24/7 coverage, no queues for a Top 5 U.S. Truckload Carrier. ### How long does it take to go live? Live in weeks. ### How is Moneiva priced? Moneiva uses flat, fixed pricing per agent. There is no per-minute or per-call meter that spikes in your busiest months. ## Where do you start? Moneiva starts you with one high-volume job in your operation. [Book a demo](https://www.moneiva.com/contact) [Map one high-volume job in a pilot](https://www.moneiva.com/contact#contact-form-section)[See the case studies](https://www.moneiva.com/case-studies) Source: https://www.moneiva.com/ai-workforce-logistics