Terms of Service
Effective Date
These Terms of Service ("Terms") are effective as of November 3, 2025, and govern your use of the Moneiva LLC ("Moneiva," "we," "us," or "our") website, platform, and services. By accessing or using our Services, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.
Definitions and Scope of Services
Moneiva provides enterprise-grade workflow automation services for supply chain and mobility communications ("Services"). Our Services include but are not limited to: (1) Voice Automation: Automated inbound and outbound voice communications, including check calls, appointment confirmations, delay notifications, breakdown intake, dispatch coordination, and driver communication; (2) Email Automation: Intelligent email workflows including ETA requests, delivery updates, RMA processing, returns coordination, PO/invoice intake and validation, and automated email responses; (3) SMS Communications: Text message automation for notifications, confirmations, and two-way communication; (4) System Integrations: Deep integrations with Transportation Management Systems (TMS), Enterprise Resource Planning (ERP) systems, Warehouse Management Systems (WMS), and other enterprise software platforms including but not limited to Manhattan, SAP, Oracle, NetSuite, JDA, and custom legacy systems; (5) Data Processing: Extraction, validation, classification, and synchronization of data across integrated systems; (6) Workflow Orchestration: Custom workflow design, automation logic, escalation rules, retry mechanisms, and exception handling; (7) Analytics and Reporting: Performance dashboards, workflow metrics, and business intelligence tools.
Account Registration and Access
To use certain features of our Services, you may need to register for an account and provide accurate, current, and complete information. You are responsible for: (1) Maintaining the confidentiality of your account credentials; (2) All activities that occur under your account; (3) Immediately notifying us of any unauthorized access or security breach; (4) Ensuring that your use of the Services complies with these Terms. We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.
Acceptable Use Policy
You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not: (1) Use the Services to transmit, distribute, or store material that is unlawful, defamatory, obscene, threatening, or violates any third-party rights; (2) Attempt to gain unauthorized access to our systems, other user accounts, or connected networks; (3) Interfere with or disrupt the integrity or performance of the Services or third-party data contained therein; (4) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services; (5) Use the Services to send unsolicited communications (spam), conduct fraudulent activities, or violate any applicable laws including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and GDPR; (6) Remove, obscure, or alter any proprietary rights notices displayed in or along with the Services; (7) Use automated means to access the Services beyond normal usage patterns without our express written permission; (8) Resell, sublicense, or otherwise commercialize the Services without authorization.
Data Security and Compliance - SOC2 and CASA2 Standards
Moneiva maintains high standards of data security and system reliability in accordance with SOC2 (Service Organization Control 2) Type II and CASA2 (Cloud Application Security Assessment) frameworks. Our security practices include: (1) Encryption: Data is encrypted in transit using Transport Layer Security (TLS) 1.2 or higher protocols. Data is encrypted at rest using Advanced Encryption Standard (AES-256) encryption. (2) Access Controls: Multi-factor authentication (MFA) for administrative access. Role-based access control (RBAC) limiting user permissions to least privilege necessary. Audit logging of access and system changes. (3) Infrastructure Security: Enterprise-grade firewalls and intrusion detection/prevention systems (IDS/IPS). Vulnerability scanning and penetration testing by third-party security firms. Segregated network environments for production, staging, and development. (4) Availability and Reliability: Redundant infrastructure with automatic failover capabilities. Regular backup procedures with encrypted storage and tested recovery processes. (5) Monitoring and Incident Response: Security monitoring and alerting. Documented incident response procedures with defined escalation paths. Breach notification protocols compliant with applicable data protection laws. (6) Compliance: SOC2 Type II audits conducted by independent certified public accountants. Compliance assessments against CASA2, GDPR, CCPA, and industry-specific regulations. Employee background checks and security awareness training.
Data Ownership and Usage Rights
You retain all ownership rights to your data, content, and information that you provide to or generate through the Services ("Customer Data"). By using our Services, you grant Moneiva a limited, non-exclusive, royalty-free license to access, process, store, and transmit Customer Data solely for the purpose of providing the Services to you. Moneiva's rights and obligations regarding Customer Data: (1) Customer Data is processed in accordance with documented instructions and applicable data protection laws; (2) Customer Data is not sold, rented, leased, or shared with third parties for their marketing purposes; (3) Customer Data may be aggregated and anonymized to create statistical and analytical information that does not identify you or any individual ("Aggregated Data"). Moneiva retains rights to use Aggregated Data for business purposes including product improvement and benchmarking; (4) Technical and organizational measures are maintained to protect Customer Data as described in our Privacy Policy and Security Addendum; (5) Upon termination of your account, you will have a reasonable opportunity to retrieve your Customer Data before it is deleted or anonymized in accordance with data retention policies and legal obligations.
System Integrations and Third-Party Services
Our Services may integrate with various third-party systems including TMS, ERP, WMS, and other enterprise platforms. Regarding integrations: (1) You are responsible for maintaining valid licenses and authorizations for all third-party systems you integrate with Moneiva; (2) We are not responsible for the availability, functionality, security, or performance of third-party systems; (3) Integration failures or data synchronization issues caused by third-party system changes, downtime, or API limitations are outside our control; (4) You are responsible for ensuring that your use of integrated systems complies with their respective terms of service.
Service Availability
Moneiva strives to maintain high availability and reliability of our Services: (1) Uptime: Our systems are designed to exceed 99.9% uptime for our production environment, calculated monthly (excluding scheduled maintenance); (2) Scheduled Maintenance: Planned maintenance may be conducted during designated maintenance windows; (3) Incident Response: Critical incidents affecting service availability will be addressed with appropriate priority; (4) Performance Monitoring: We continuously monitor system performance, response times, and error rates to maintain service quality. Planned maintenance, third-party service failures, and circumstances beyond our control are excluded from availability calculations.
Intellectual Property Rights
All intellectual property rights in and to the Services, including but not limited to software, technology, algorithms, interfaces, documentation, trademarks, service marks, trade names, logos, and other proprietary materials ("Moneiva IP"), are and shall remain the exclusive property of Moneiva and its licensors. These Terms do not grant you any ownership rights to Moneiva IP. You may not: (1) Copy, modify, create derivative works of, reverse engineer, decompile, or disassemble any portion of the Services; (2) Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices; (3) Use Moneiva trademarks, logos, or branding without our prior written consent; (4) Frame or mirror any portion of the Services on any other website or platform. Any feedback, suggestions, or ideas you provide regarding the Services may be used without restriction or compensation.
Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, MONEIVA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that: (1) The Services will meet your specific requirements or expectations; (2) The Services will be uninterrupted, timely, secure, or error-free; (3) The results obtained from using the Services will be accurate, complete, or reliable; (4) Any errors or defects in the Services will be corrected; (5) The Services will be compatible with all third-party systems or integrations. You acknowledge that your use of the Services is at your sole risk.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (1) IN NO EVENT SHALL MONEIVA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (2) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. The limitations in this section apply to all claims, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory.
Term and Termination
These Terms are effective when you first access the Services and continue until terminated. We reserve the right to suspend or terminate your access to the Services at any time if: (1) you violate these Terms or the Acceptable Use Policy; (2) your account poses a security risk; (3) we are required to do so by law; or (4) we discontinue the Services. You may stop using the Services at any time. Upon termination: (1) Your access to the Services will cease; (2) You will have a reasonable opportunity to retrieve your data; (3) Provisions regarding intellectual property, disclaimers, liability limitations, and dispute resolution will survive termination.
Dispute Resolution
If you have any concerns or disputes regarding the Services, we encourage you to first contact us at hello@moneiva.com to seek informal resolution. For any disputes that cannot be resolved informally, you agree that such disputes will be governed by the laws specified in the Governing Law section below. Class Action Waiver: To the fullest extent permitted by law, you agree that any dispute will be conducted on an individual basis and not as a class, consolidated, or representative action.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Nebraska, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Modifications to Terms of Service
We reserve the right to modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we may: (1) Update the "Effective Date" at the top of these Terms; (2) Provide notice through email to your account's primary contact address or through a prominent notice on our platform; (3) For Enterprise customers, provide an opportunity to review and discuss material changes with your account manager. Your continued use of the Services after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Services and may terminate your account in accordance with the Termination section. We encourage you to review these Terms periodically to stay informed of any updates.
General Provisions
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Moneiva regarding use of our website and Services. Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Moneiva. Third-Party Beneficiaries: These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties to these Terms. Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.
Questions?
Contact our legal team if you have questions about these terms.