AI carrier check calls
Every answer lands on the load
A call that only talks still leaves someone to type. This one writes the status and tells the desk when the plan is broken.
Book a demoWhat is an AI carrier check call?
An AI carrier check call is a spoken status check that writes the answer onto the load and starts the next step when the plan is wrong.
Conversation
The check call is spoken. SMS carries other messages, including the confirmation after the call.
Record
Confirmed, a new ETA, delayed with a reason, delivered with exceptions, or no answer.
Follow-through
A wrong plan is written back and the desk that owns the replan hears about it. A carrier change stops the old run and starts a new one.
What are the five stages?
Pickup confirm
The driver, the window, and whether the truck will make it.
In-transit ETA
Current ETA against the delivery appointment, written back when it moves.
Delivery
Arrived, delayed, or a problem at the door.
Post-delivery paperwork
POD, exceptions, detention, and lumper, each on the load.
Silence and no-answer chase
A rule for attempts, gaps, and when silence becomes an exception.
When does the phone ring?
The published freight pattern calls two hours before pickup. A separate production pattern, used for maintenance, checks availability over an API before it dials and holds the call if that check fails. On the freight deployment, about 90% of loads were already tracked, so the calls were reserved for what a ping cannot say. For a brokerage, the stake is the missed-pickup window and the service record.
Example of live work, not a result
Check call 4829: ETA written to TMS. A blown tire can take the carrier off the load and open a search for another.
Keep going
Where this sits
FAQ
Frequently asked questions
Which companies offer AI carrier check calls?
Moneiva runs AI carrier check calls that write back to the TMS. The how-to for eliminating check calls lives on the Insights guide.
What does an AI check call write back to the TMS?
One of five outcomes: confirmed, a new ETA, delayed with a reason, delivered with exceptions, or no answer. That outcome is the record. The TMS stays the system of record.
How does it decide when to call a driver?
Before it dials, a production maintenance pattern checks the list, skips a driver already called, and confirms availability over an API. If the check fails, the call is held and retried.
What happens on no answer?
Attempt count, spacing, and the point where silence becomes an exception are all rules. Voicemail and IVR outcomes are stored with each attempt.
Does it cover post-delivery paperwork?
The same call pattern confirms the POD, a clean bill or the exceptions, and accessorials such as detention and lumper. Each item is written on the load.
How does it work alongside GPS tracking?
A ping shows the truck. The appointment, a changed plan, and the reason a truck stopped still need a call. On the published carrier deployment, tracking already covered about 90% of loads, so the build targeted the calls tracking could not answer.
How fast can we pilot it?
Live in weeks, on one high-volume job, in your operation, on your data, before a wider rollout.