Case Study
Top 5 U.S. Truckload Carrier
End-to-End Freight Operations Automation - Pre-Dispatch to Delivery
A top-five U.S. truckload carrier coordinates thousands of carrier loads every week across the country. Moving freight at that scale means an enormous volume of communications - carrier confirmations, driver detail collection, pre-dispatch checks, and delivery verification - that traditionally required a human at every step. The question wasn't whether to automate. It was where automation would actually move the needle.
Starting With the Right Problem
Before building anything, Moneiva worked closely with the carrier's operations team to map their workflows and identify where automation would generate real ROI. That analysis surfaced a critical insight: the carrier already tracks approximately 90% of their loads automatically through existing systems. Deploying an AI agent for track-and-trace would have delivered minimal value. The real opportunity was in the surrounding process - the high-volume manual communications that happen before a load moves and after it delivers.
Automating the Full Freight Lifecycle
Day Before
Carrier Confirmation & Driver Detail Collection
An outbound email agent contacts carriers the day before scheduled pickup to confirm the load, collect driver name, contact number, and details needed for pre-dispatch - without a human making a single call.
Day Of
Same-Day Pickup Confirmation
Two hours before scheduled pickup, an outbound voice agent calls the carrier to confirm the driver is en route, verify details, and flag issues for immediate human escalation. Voicemail and IVR outcomes are logged automatically.
Pre-Dispatch
Automated Completion
With driver details captured, the pre-dispatch process is completed automatically - ensuring loads are cleared to move without manual data entry or follow-up from the operations team.
Post-Delivery
OS&D Exception Processing
When a delivery exception occurs, an outbound voice agent contacts the carrier to process the OS&D inquiry, capture BOL confirmations, and route flagged cases to the appropriate team with consistent accuracy.
Results
"What once required significant daily headcount now runs reliably at scale. Our people are freed to focus on the calls and situations that truly need a human touch."
The Moneiva Approach
Map first. Build only what moves the needle.
This engagement reflects how Moneiva approaches every deployment: map the full workflow first, identify where automation has real ROI, and build only what moves the needle. The result is an end-to-end automated freight operation that runs at scale - without adding headcount.